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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carol Battenberg

November 7, 2025

5  out of  5
rating by Carol Battenberg
"I contacted Dan about a document I needed. He provided additional information about coverage I have. He forwarded the document I needed within minutes. He is always quick to respond, helpful and friendly."
We responded:
"Thank you so much for your kind words Carol! We're thrilled to hear that our office (State Farm-Zempel Insurance) was able to assist you quickly and provide the additional information you needed. We pride ourselves on being responsive, helpful, and friendly, and it's wonderful to know that our team exemplified that. If you ever need anything else, please don't hesitate to reach out!"
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Victoria Garcia

August 15, 2025

5  out of  5
rating by Victoria Garcia
"Amazing customer service! Went the extra mile to help me out when no one could! Thanks so much!!!"
We responded:
"Thanks for your feedback Victoria - regarding our office (State Farm - Zempel Ins & Fin Svcs Inc) - It’s was our pleasure to assist you with your insurance needs!"
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Richard Moen

August 7, 2025

5  out of  5
rating by Richard Moen
"Always excellent customer service. Prompt, knowledgeable responses. Always pleasant and engaging over the telephone and in person."
We responded:
"Thank you for reviewing our State Farm - Zempel Ins & Fin Svcs Inc office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Dawn Burzawa

July 26, 2025

5  out of  5
rating by Dawn Burzawa
"very helpful and great prices, I just send an email and it's taken care of so fast to respond"
We responded:
"Thank you so much for your kind words Dawn! State Farm - Zempel Ins & Fin Svcs Inc of Lake Mills is thrilled to hear that you found our service helpful and appreciated our quick response. Providing great prices and prompt support is our priority, and your feedback means a lot to us. If you ever need anything else, don’t hesitate to reach out!"
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Maple Cottage

July 25, 2025

5  out of  5
rating by Maple Cottage
"We had a great experience working with State Farm – Zempel Insurance and Financial Services Inc in Lake Mills, WI. They made the process simple and stress-free as we set up coverage for a short-term rental property. The team was responsive, knowledgeable, and easy to work with from start to finish. Highly recommend them for anyone needing insurance with a personal touch!"
We responded:
"Thank you so much for your kind words and for choosing State Farm – Zempel Insurance and Financial Services Inc! We’re thrilled to hear that we could make the process simple and stress-free for you. Our team takes great pride in providing responsive, knowledgeable, and personalized service, and it’s wonderful to know that it made a difference for your short-term rental property coverage. We truly appreciate your recommendation and look forward to assisting you with any future insurance needs!"
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kary staples

July 24, 2025

5  out of  5
rating by kary staples
"Dan Zempel and the State Farm office in Lake Mills, WI are an amazing team with outstanding attention to detail and awesome customer care and service! They are always super responsive and get back to me immediately with an answer or specific request for additional info to resolve any insurance needs I have. Extremely professional and yet, down to earth awesome people that get you and just want to help you in any way. I’ve been with them for decades and will stay as they are just great people and insurance advocates. Thank you to them and well done! Plus their office is cool…old school downtown Lake Mills!!"
We responded:
"Thank you so much for your wonderful review Kary! We’re truly grateful for your kind words and for being a loyal client for so many years. Our entire team at State Farm - Zempel Ins & Fin Svcs Inc take great pride in providing attentive, responsive, and personalized service, and it means a lot to hear that it has made such a positive impact for you. We’re glad you appreciate both our professionalism and our down-to-earth approach. It’s clients like you that make our work so rewarding. Thanks again for your support and for recognizing our office’s unique charm—we look forward to continuing to serve you for many years to come!"
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Maizie Wilharm

July 24, 2025

5  out of  5
rating by Maizie Wilharm
"State Farm as a whole is very good at customer service but I’d say this office specifically excels at it. Whenever I have a question they’re so quick, helpful, and polite to respond. I appreciate every moment they take to explain my policy to me or help me through life changes with my insurance needs."
We responded:
"Thank you so much for your kind words and thoughtful feedback Maizie! We’re thrilled to hear that State Farm - Zempel Ins & Fin Svcs Inc in Lake Mills has been able to provide you with quick, helpful, and polite service. Taking the time to explain your policy and assist you through life’s changes is something we truly value, and it’s wonderful to know that it makes a difference for you. We appreciate your trust in us and look forward to continuing to support your insurance needs whenever you need us!"
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Julie H

July 19, 2025

5  out of  5
rating by Julie H
"Dan is the best! He is trustworthy and knowledgeable and always helpful. We’ve been clients for years and would never go anywhere else. Highly recommend!!!!"
We responded:
"Thank you so much for your kind words and continued trust in our office Julie! We're thrilled to hear that our team has provided you with exceptional service over the years. Your recommendation means a lot to us, and we look forward to continuing to support you in the future!"
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harit amine

April 23, 2025

1  out of  5
rating by harit amine
"I just have been scamed by this company, they called me ! i didn't answer the phone, and i call back they tell me that they didn't make any call, and now i should pay the call because i'm in an other country !!!! SCAMMERS !!! Pay Attention"
We responded:
"State Farm - Zempel Ins & Fin Svcs Inc is a local insurance office in Lake Mills, WI. We’re committed to providing personalized service for all your insurance needs, including auto, home, renters, and life insurance. If you’re ever in the Lake Mills area, we’d love the opportunity to connect in person, answer any questions, and see how we can better assist you. Please don’t hesitate to stop by and say hi!"
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Edward Novotny

November 25, 2024

5  out of  5
rating by Edward Novotny
"Awesome people care about the customers"
We responded:
"Thanks Ed - we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Linda

May 13, 2023

5  out of  5
rating by Linda
"Excellent customer service."
We responded:
"Thanks Linda! We are thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!"
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Barbara Key

October 10, 2022

5  out of  5
rating by Barbara Key
"Dan was very friendly and professional. He was very personalable and welcoming. Dan took an interest in me and my son. He was very empathetic to our situation."
We responded:
"Barb, thank you for taking the time to share your experience with our office! Our team works hard to provide a quality insurance experience, and we are thrilled to hear that we were able to do just that for your auto, home and umbrella policy! We appreciate you putting your trust in our office."
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Josh Wenthold

July 13, 2022

5  out of  5
rating by Josh Wenthold
"great agent, highly recommend!"
We responded:
"Hey Josh, thanks for taking the time to review Dan Zempel - State Farm Insurance Agent! We appreciate your business and kind words!"
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Maria G

June 20, 2022

5  out of  5
rating by Maria G
"This office does a phenomenal job with getting our questions answered and getting back to us right away! We have been State Farm clients for 4+ years."
We responded:
"Thank you for the 5 star review and your support, Maria! We appreciate your business and look forward to continuing to meet your needs!"
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Colleen Wilson

June 16, 2022

1  out of  5
rating by Colleen Wilson
"When we first requested quotes for Homeowners insurance and auto, we received a reasonable quote with good coverage for both. We were eligible for discounts due to previously using State Farm. I understand we get statements in the mail and have the app, I check neither. But in the negotiation process, if you are giving someone a quote and find out they are not eligible for the discounts you offered, you call the client and tell them that the payment will be $200 higher. I saw a statement from our lender that had the amount and was shocked. Now with auto, we are supposed to sign up for Drive Safe and Save for a discount. We got a new vehicle in March and in June, still have not received the beacon for the vehicle thereby disqualifying us for yet another discount. We have called the office and requested this 3 times. I don’t like giving bad reviews but I was with the same insurance company previously for nearly 20 years and never had an issue, so I know good insurance agents exist. I don’t know what else to do to be heard since I’ve called you about this. I guess the next step is to find new insurance."
We responded:
"Thanks Colleen for taking the time to leave us a review. Your feedback is important and we rely on hearing from our clients to ensure we’re doing a great job. As you shared in your review, this was not the case for you and for this, we do apologize. Our clients are the heart of our business and we understand you’re feeling disappointed about the service you received. Please know we’d like to make this right for you. If you’d like to chat further to review your concerns, please contact our office directly as we do hope you will give us another opportunity to earn your business. Thank you, again, for taking the time to share a review with us."
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David Pietz

March 11, 2022

5  out of  5
rating by David Pietz
"Always great, friendly service"
We responded:
"Thanks David - we love seeing reviews like this! I appreciate you taking the time to rate State Farm - Zempel Insurance in Lake Mills, Wisconsin. We hope we’ll be able to help you fulfill your insurance needs for years to come!"
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Dalton Hardwick

December 6, 2021

5  out of  5
rating by Dalton Hardwick
"I've been a customer for ~4 years and always had great service and responsiveness from Dan and his team. When I was getting ready to move across the country, they went above and beyond to help me find equally reliable, top-notch agents in the area to which I was moving."
We responded:
"Dalton, thanks for the review and kind words! Our team is very appreciative of your support - we wish you the best!"
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Alex Williamson

October 12, 2021

5  out of  5
rating by Alex Williamson
"The team at State Farm - Zempel Insurance and Financial Services Inc have insured our homes and autos for over 20 years. They have also insured commercial properties we have owned. There are most certainly less expensive alternatives to the products State Farm offers, much like any other products. To me, Zempel Insurance and State Farm are about value. The value of Dan and his team being members of our community, the value of a local office that I can visit to discuss my needs and the value of a strong, stable company that I know will always be there when I need them."
We responded:
"Thanks for sharing! Glad to serve the auto, home and life insurance needs of Lake Mills and surrounding Jefferson County areas in Wisconsin."
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Jose Alonso Rodríguez Barajas

August 11, 2020

5  out of  5
rating by Jose Alonso Rodríguez Barajas
"Muy eficiente en su trabajo, resolvió rápido todas mis dudas, 100% recomendable..."
We responded:
"Thank you for the 5-star review! We at State Farm - Zempel Insurance always strives to provide the best customers service for our customers and we are thrilled to see your review. Thank you for taking the time to tell us about your experience with our agency!"
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Hannah Jo Walker

December 10, 2019

5  out of  5
rating by Hannah Jo Walker
"State Farm Agent Kimberly is by far the most clear and helpful insurance agent I have ever met. She tries to get you the best deal she possibly can. She's amazing!"
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Dawn M

February 3, 2011

5  out of  5
rating by Dawn M
"I started a policy with this agency as soon as I got my first car. The agent has been there for me as my life has changed over the years. From a renters policy to homeowners and life insurance; He has helped me find the right policy that worked within my budget and helped me see the value in good coverage."